Notice of Data Incident
September 21, 2022
Gifted Healthcare discovered unusual activity in an employee’s email account and immediately began an investigation, which included working with third-party specialists to determine the nature and scope of the activity. The investigation determined there was unauthorized access to certain employee email accounts between August 25, 2021, and December 10, 2021. Evidence suggests that this was an attempt to induce false payments and not access personal information. However, as the investigation was unable to confirm if specific individual information within the email accounts was accessed and because we take the privacy of information seriously, we are providing notice of this incident in an abundance of caution.
On July 25, 2022, we determined that the email accounts may have contained certain patient information, including names and one or more of the following: patient account number, service date, treatment cost, provider name, health insurance provider, prescription information, diagnosis/treatment information, and vitals information. We further began a thorough review to identify contact information for those potentially impacted to provide direct notification.
Upon discovering this incident, we reset account passwords and are reviewing our policies and procedures. To obtain more information about this incident, individuals can contact our dedicated assistance line at 855-904- 5625, Monday through Friday, 8:00 a.m. to 8:00 p.m. Central Time, excluding major U.S. holidays. Individuals may also contact Gifted Healthcare by mail at 3330 W Esplanade Ave Ste 505, Metairie, LA 70002.
Although we have no evidence of access to, or misuse of, individuals’ information, we encourage potentially impacted individuals to remain vigilant by reviewing account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228.